the personal information we collect and use 

In the course of designing, installing and servicing heating, ventilation, gas, electrical, building management or specialist systems or plant controls we collect the following personal information when you provide it to us:

  • Names, addresses, job titles, contact details such as email addresses and telephone numbers of:

  • enquirers

  • customers

  • suppliers

  • persons placing or receiving orders or returns

  • contractors

  • complainant

  • driver and vehicle information

  • delivery and returns addresses

  • invoice address

  • contact address

  • banking details

  • people captured by CCTV images

  • any information in correspondence by phone, email or otherwise

We also obtain personal information from other sources as follows:

  • From Companies House: Names/Addresses/Month & Year of Birth and other details of current and resigned officers

  • From Credit reference agencies e.g. Credit Safe: Names/Address/Month and Year of Birth and other details of current and previous Directors/Company Secretaries/Shareholders, financial and credit rating information

  • From your employer (our customer or supplier): Name and contact details

  • From publicly available information e.g. Google/LinkedIn

  • From Third Parties that recommend our services to you or specify your services or product: name, address, job title, phone number and address

  • From Regulatory or Trade Bodies e.g. GasSafe / Refcom / Constructionline / SafeContractor / NICEIC: Name, contact details, accreditations and competencies